“For subscriptions services, Disciple can really make a massive difference in helping the service create and provide a place for meaningful community.”
Faithbox wanted to create a truly meaningful community with their customers. They had been using traditional social media to try and achieve this but found that it didn’t work. Disciple have let them engage with their customers in a completely new way.
Before Faithbox joined Disciple, they’d been hosting their community on a private Facebook group. Between this and emails, they found themselves struggling to effectively communicate with their community. They wanted to find an easier way to reach their community that didn’t involve relying on multiple different platforms.
Faithbox were also passionate about creating a central space that would foster a highly engaged community filled with meaningful and enriching connections.
Disciple’s community platform has let them achieve exactly this and since launching they have seen tremendous results. Since launch, they’ve seen their monthly active users increase by 20%.
Faithbox has benefited particularly from our ‘Groups’ feature. This feature alone, has helped them to create multiple channels and feeds that help its users to discover new and interesting content and topics which are relevant to their user groups. This has been even easier to manage with our folders feature, which allows Faithbox to upload various types of content and resources that provide their community with even more value.
Since launching their community platform, Faithbox has also seen an increase in user engagement and their customer lifespan increase by 10%. By investing in their own community platform, they’ve created a strong sense of brand loyalty. Faithbox are happier and so are their customers.