Battered Black Book
“With Disciple, we’ve been able to build an app perfectly suited to our needs, through which we can better control communications and better promote our Partners, whilst also increasing brand loyalty”
Battered Black Book needed to centralise their community. Communicating through various channels was inefficient and didn’t let them build a true connection with their clients. Disciple enabled them to go beyond a simply just communicating with their customers.
Prior to contacting Disciple, BBB had been using various social media platforms to connect with their clients. BBB grew frustrated with the individual limitations each social platform had, and found that their community had become too scattered. They were keen to find an easy way to centralise communication with their community in one space.
Disciple took the time to get a deeper understanding of their goals and enabled BBB to create a community platform that allowed them to bring everything together in one place. From their Newsfeeds and blogs, to their partner listings. Since launching their community platform, BBB’s communication with their community has become much more efficient and much more user friendly for their members too.
Having the added benefit of using groups and feeds, has meant they can segment Partners and Members with different feeds. Not only does this make communication far easier, it also means BBB can create content and messaging which is tailored to each. Being able to achieve this has been a “real game changer” in managing their relationships and driving more business their way.
BBB are reaping the rewards of having a bespoke community platform perfectly suited to their needs; one that they can control, use to better promote their partners and build brand loyalty.