Processors List
Disciple works with the following processors to provide specific functionality as part of our services. As part of this functionality, these services have or potentially will have access to or process Disciple data.
| Processor | Service | Place of Processing | Data Protection Framework | Links |
|---|---|---|---|---|
| WP Engine | WP Engine is a website hosting service. As part of that service they provide logging of requests made to the hosting service. | US/UK | Standard Contractual Clauses | Privacy Policy |
| Google Inc | Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. GSuite is a collection of office productivity tools, including Gmail. Disciple uses Gmail as its email provider. | USA | Standard Contractual Clauses | Privacy Policy |
| Hotjar Ltd | Hotjar is an analytics service provided by Hotjar Ltd. Hotjar is a service used to allow the Disciple team to view amalgamated data of where visitors are viewing content on our website pages, e.g. how far down users scroll on a given page. Disciple team cannot see what individual users are viewing on our website, only amalgamated data for all visitors. Hotjar honors generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers. | Malta | EU GDPR | Privacy Policy |
| Disqus Inc | Disque provides functionality for commenting on our blog posts. They require that an account be created with them at their website before commenting. | USA | Standard Contractual Clauses | Privacy Policy |
| AirCall SAS | AirCall provides virtual call centre technology. AirCall is the internet calling technology we use to contact our prospects and customers. | France | EU GDPR | Privacy Policy |
| HelloSign | Hellosign provides electronic signature services. Hellosign allows us to send documents to our customers for review and electronic signing. | USA | Standard Contractual Clauses | Privacy Policy |
| Recurly | Recurly provides subscription management, customer invoicing and payment processing services. Recurly is the tool that helps us track our customer subscriptions, new customers, renewals, cancellations, upgrades and downgrades. | USA | Standard Contractual Clauses | Privacy Policy |
| Stripe | Stripe provides credit card processing services. In conjunction with Chargebee, we use Stripe to collect payment from the billing information our customers provide. | Ireland | EU GDPR | Privacy Policy |
| Xero (UK) Limited | Xero provides cloud based bookkeeping software. Xero is the tool we use for our bookkeeping and accounting records. | UK | EU GDPR | Privacy Policy |
| HubSpot Inc | Hubspot provides sales, marketing, customer success and CRM tools. HubSpot is the tool we use to keep in touch with people who contact us. | USA | Standard Contractual Clauses | Privacy Policy |
| Zapier | Zapier provides services that connect and share data between services. Zapier is the tool we use to connect some of the services listed above together. | USA | Standard Contractual Clauses | Privacy Policy |
| Amazon Web Services (AWS) | Amazon Web Service (AWS) provide cloud hosting and compute services for our services. | EU/USA | Standard Contractual Clauses | Privacy Policy |
| Typeform S.L | Typeform is a form builder and data collection platform. Typeform is a tool we use to run surveys to collect information from our prospects and customers. | EU | EU-GDPR | Privacy Policy |
| Leapfin Technologies | Leapfin provides subscription revenue recognition tools. Leapfin is a tool we use to help us correctly recognise our subscription revenue in our financial accounts. | US | Standard Contractual Clauses | Privacy Policy |
| ChartMogul CMTDE GmbH & Co. KG | Chartmogul provides saas subscription analysis and reporting tools Chartmogul, using data from Recurly, is a tool we use to provide insights and analysis on our subscriptions | Germany | EU-GDPR | Privacy Policy |
| Sendgrid, part of Twilio | Sendgrid is an email processing platform Sendgrid is a tool we use to send our customers automated transactional email from our platform. | Ireland | EU-GDPR | Privacy Policy |
| GoCardless | GoCardless provides direct debit collection services. GoCardless is a tool we use to offer direct debit as a payment method. | UK | EU-GDPR | Privacy Policy |
| Paypal | Paypal provides payment processing services. Paypal is a tool we use to offer additional payment methods. | Luxembourg | Standard Contractual Clauses | Privacy Policy |
| Custify | Custify is customer success software for SaaS platforms. Custify is used to provide personalised support to our hosts during onboarding and throughout their time as a customer. | Romania | EU-GDPR | Privacy Policy |
| Pendo | Pendo is product management software for SaaS platforms. Pendo is a tool we use to improve product experience for our customers and their members. | Germany | EU-GDPR | Privacy Policy |
| Avalara | Avalara is a transactional tax calculation software. Avalara is a tool we use to determine accurate tax rates when invoicing our customers. | US | Standard Contractual Clauses | Privacy Policy |
| Sentry | Sentry is an error logging tool. If an error occurs in any of our client applications, the technical details are sent to Sentry for us to review and manage. Personally Identifiable Information (PII) is stripped out. | US | EU-GDPR | Privacy Policy Data Processing Addendum |